The Museum is OPEN on Tuesdays, Thursdays, Fridays, Weekends and Bank Holidays.
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Privacy and Cookies Policy

1 General

1.1 The de Havilland Aircraft Museum are committed to protecting and respecting your privacy.

1.2 This policy (together with our terms of use) sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it.

1.3 For the purpose of the Data Protection Act 1998 (Act), the data controller is The de Havilland Aircraft Museum, Salisbury Hall, London Colney, Herts AL2 1BU.

1.4 We may record telephone conversations to use in our internal staff training programme.

2 Information we may collect from you

2.1 In general, you can visit our website without giving us any information, and we don’t know who you are. If you are just visiting or browsing our website, please bear in mind that we may still:

record the areas of the website which you visit; and
collect information about your computer, such as which browser you are using, your network location, the type of connection you are using (e.g. broadband, ADSL etc).

2.2 We do this by using Cookies, but we can’t tell who you are.

2.3 However, you may also place orders to buy our goods or subscribe to our newsletter if you register with us. In these cases, once you register or subscribe, we will know who you are, your activities on our website and information about your computer may be linked on our systems to you.

2.4 Whenever we collect your personal data, for example when you contact us, you will see the padlock symbol. The types of information we may request are:

contact information – your name, address, postcode and other contact information including email address and telephone/mobile number;
general information about you – your personal or professional interests, experiences with our products and services or other products and services and your contact preferences, which we may need if you subscribe to our newsletter; and
payment information – your debit card, credit card or paypal account information, which we will need to process and deliver your order.

2.5 Some information is required information and you’ll see that indicated by a star (*), but other information is optional and if you don’t want to give it to us, don’t worry. But it will help us to improve our products and services if you do, so we’d be very grateful if you did.

2.6 We may also retain copies of any correspondence you send us and we will certainly keep details of your registration and order history with us.

3 Cookies

3.1 We may obtain information about your general internet usage by using a cookie file which is stored on the hard drive of your computer. Cookies contain information that is transferred to your computer’s hard drive. They help us to improve our site and to deliver a better and more personalised service.

3.2 We may use different types of cookies on our website. These are “strictly necessary” cookies, “functionality” cookies or “performance” cookies. We explain what these are below. We also explain whether a cookie is a “persistent” or “session” cookie and what we mean by “strictly necessary” cookies.

Strictly Necessary – cookies are essential to enable you to use our website and place orders with us. For example, they operate your online shopping basket and help us comply with the law (e.g. to keep your information safe). We would not be able to operate our website without using these.

Performance – cookies collect information about how you use our website. For instance, which web pages you visit most often and whether you get error messages from these web pages. These cookies do not collect information that identifies you and all information collected by these cookies is anonymous. We only use such information to improve our services and our website.

Functionality – cookies allow the website to remember choices you make (such as your log- in details). They also enable ‘likes’ on Facebook and links to Twitter. The “functionality” cookies on our website only collect anonymous information and cannot track your browsing activities on other websites.

Persistent cookies remain on your device between browsing sessions. They are activated each time you visit the website that created that particular cookie. For example, where a “persistent cookie” is used on a website to remember your log-in details, you will not need to enter those details each time you visit that website.

Session cookies allow website operators to link the actions of a user during a browser session. A browser session starts when you open the browser window and finishes when you close the browser window. Session cookies are created temporarily. Once you close the browser, all session cookies are deleted.

3.3 If you continue to use the website, we will assume you have consented to our using cookies as set out in this privacy policy.

4 Where we store your personal data

4.1 The data that we collect from you may be transferred to, and stored at, a destination outside the European Economic Area (“EEA”). It may also be processed by staff operating outside the EEA who works for us or for one of our suppliers. Such staff maybe engaged in, among other things, the fulfilment of your order, the processing of your payment details and the provision of support services. By submitting your personal data, you agree to this transfer, storing or processing. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy.

4.2 All information you provide to us is stored on secure servers. Any payment transactions will be encrypted using SSL technology.

4.3 Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

5 Uses made of the information

5.1 We use information held about you in the following ways:

to ensure that content from our site is presented in the most effective manner for you and for your computer;
to provide you with information, products or services that you request from us or which we feel may interest you, where you have consented to be contacted for such purposes;
to carry out our obligations arising from any contracts entered into between you and us; and
to notify you about changes to our service.

5.2 If you are an existing customer, we will contact you by post, e-mail or telephone with information about goods and services similar to those which were the subject of a previous sale to you. You may opt out of receiving this information at any time by clicking the link in our emails or contacting us at museum@dehavillandmuseum.co.uk or by changing your user preferences.

5.3 We do not store credit card details nor do we share customer details with any third parties

5.4 If you do not want us to use your data in this way, please email us at museum@dehavillandmuseum.co.uk to let us know.

6 Disclosure of your information

The information you provide to us may be accessed by or given to third parties who act for us for the following purposes:

6.1 We may employ other companies and individuals to perform functions in certain situations on our behalf. Examples of these functions include e-mail, providing marketing assistance and data analysis, handling credit card transactions, fulfilling orders and providing customer service. These agents have access to the personal information required in order to perform their functions but may not use it for any other purpose;

6.2 We are continually trying to expand and improve our business and we may sell or buy businesses or assets in these transactions. Customer information is generally one of the transferred business assets in these situations and in the event that Pixie & Jack Limited or substantially all of its assets are acquired, customer information may be one of the transferred assets; and

6.3 Other companies sometimes ask us to market their products and/or services on this Website and we sometimes send these offers to our customers on behalf of these other businesses. When we do this, we will not give that business your name and address. If you don’t want to receive such offers, please let us know by e-mailing us at museum@dehavillandmuseum.co.uk.

6.4 We will release personal information on our customers where we are required to do so by law or law enforcement authorities. We may also exchange other information with other companies and organisations for fraud protection and credit risk reduction.

6.5 Unless required to do so by law, we will not otherwise share, sell or distribute any of the information you provide to us without your consent.

7 Your rights

7.1 You have the right to ask us not to process your personal data for marketing purposes. We will usually inform you (before collecting your data) if we intend to use your data for such purposes or if we intend to disclose your information to any third party for such purposes. You can exercise your right to prevent such processing by checking certain boxes on the forms we use to collect your data. You can also exercise the right at any time by selecting the “unsubscribe” button on any marketing materials which you receive.

7.2 Our site may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.

8 Access to information

The Act gives you the right to access information held about you. Your right of access can be exercised in accordance with the Act. Any access request may be subject to a fee of £10 to meet our costs in providing you with details of the information we hold about you.

9 Changes to our privacy policy

Any changes we may make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you by e-mail.

10 Contact

Questions, comments and requests regarding this privacy policy are welcomed and should be sent to:

Writing to de Havilland Aircraft Museum, Salisbury Hall, London Colney, Hertfordshire, AL2 1BU

Email at museum@dehavillandmuseum.co.uk

Telephone 0208 9545080