Privacy and Cookies Policy

The de Havilland Aircraft Museum is committed to safeguarding your privacy. We do not sell trade or rent your personal information to others in accordance with current UK Data Protection legislation. This includes ensuring the security of your credit card details and other personal information you choose to provide. The de Havilland Aircraft Museum collects information in a variety of different ways. We may ask you for information about yourself when you purchase goods online, enter competitions, give donations, register for our newsletter, and apply to become a volunteer or when we invite you to complete surveys or provide us with feedback. We will not disclose your data to others unless required to do so for legal or statutory reasons or to help prevent fraud.WHAT IS PERSONAL DATA?

Personal data is information that can be used to help identify an individual and can include name, date of birth, email address, postal address, telephone number, mobile telephone number, fax number, bank account details, credit/debit card details and whether you are a UK tax payer so that we can claim Gift Aid.

  • We collect information that is either personal data (as outlined above) or non-personal data (such as IP addresses, pages accessed etc.).
  • We collect information about our friends, members, supporters, visitors, users, volunteers and contracted staff.
  • We never sell your data and will never share it with another company or charity for marketing purposes.
  • We only share data where we are required by law.
  • Our websites use cookies – for more information check our Cookies Policy below.

WHO is collecting the information?

The de Havilland Aircraft Museum’s website is run by The de Havilland Aircraft Museum Trust Ltd. When we refer to ‘we’ or ‘our’ or ‘us’ we are referring to the de Havilland Aircraft Museum Trust. When you visit our website and are asked for personal information, you are agreeing to share your information with de Havilland Aircraft Museum Limited, unless it is specifically stated otherwise.

The de Havilland Aircraft Museum is a registered company incorporated in England as a private company limited by guarantee under the Companies Acts (company number: 1682401) and  being a charity (registered charity number: 286794..

How will this information be used?

We will use the information you enter for administration purposes and any other purposes made clear in the data entry forms themselves. The data you give us about yourself will enable us to give you updates other than through our website, using the contact details you provide, on promotions and services we think may interest you. Whenever we ask you for information about yourself you may, by ticking the relevant box, opt in to receiving these marketing communications. In addition, whenever you are contacted by email you will be told how to opt out of being updated by email in the future.

We will use the information you provide to:

  • fulfil your requests – such as application for donations, competition entries, participation in campaigns and provision of information
  • process sales transactions, donations, or other payments and verify financial transactions
  • identify visitors and contributors
  • record any contact we have with you

The de Havilland Aircraft Museum collects and uses your personal information to operate the online shop and deliver the services you have requested. We may also use your personally identifiable information to inform you of other products or services available from us. We may also contact you via surveys to conduct research about your opinion of current services or of potential new services that may be offered if you have opted in to email contact.


We use links to improve your experience of our website. We will always seek to make these links clear so that you know that you have left our website. However, please be aware that these websites are owned and run by other companies and organisations and that we cannot accept responsibility for any information you choose to share to a linked website. Please be aware that websites that have links on our site may collect personally identifiable information about you. This privacy statement does not cover the information practices of these websites.


We operate a number of social media pages (including Facebook, Twitter, YouTube and Instagram). Although this policy covers how we will use any data collected from those pages it does not cover how the providers of social media websites will use your information. Please ensure you read the privacy policy of the social media website before sharing data and make use of the privacy settings and reporting mechanisms to control how your data is used.


By using our website, social media pages, entering a competition or providing your information you consent to our collection and use of the information you provide in the way(s) set out in this policy. If you do not agree to this policy please do not use our sites, social media pages or services.  As we are constantly improving our site there may be developments in how we use your data – all such developments will be promptly notified to you in this policy. This policy was last updated on 31st March 2018.


The de Havilland Aircraft Museum website uses “cookies” to help you personalise your online experience. A cookie is a text file that is placed on your hard disk by a webpage server. Cookies cannot be used to run programs or deliver viruses to your computer. Cookies are uniquely assigned to you, and can only be read by a web server in the domain that issued the cookie to you.

Cookies are used to:

  • measure how you use the website so it can be updated and improved based on your needs
  • remember the notifications you have seen so that we do not show them to you again

de Havilland Aircraft Museum cookies are not used to identify you personally.

You have the ability to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser settings to accept those cookies that allow a site to operate but decline those that are more intrusive.

You will normally see a message on the site before we store a cookie on your computer.

Find out more about how to manage cookies.

Measuring website usage (Google Analytics)

We use Google Analytics software to collect information about how you use the de Havilland Aircraft Museum website. We do this to help make sure the site is meeting the needs of its users and to help us make improvements.

Google Analytics stores information about:

  • how you got to the site
  • the pages you visit on the Aerospace Bristol site
  • how long you spend on each page
  • what you click on while you are visiting the site

We do not collect or store your personal information (e.g. your name or address) so this information cannot be used to identify who you are.

We do not allow Google to use or share our analytics data.

Google Analytics sets the following cookies:

Google Analytics sets the following cookies:

  • _utma Determines the number of unique visitors to the site, expires in 2 years
  • _utmb This works with _utmc to calculate the average length of time you spend on our site, expires in 30 minutes
  • _utmc This works with _utmb to calculate when you close your browser, expires when you close your browser
  • _utmz This provides information about how you reached the site (eg from another website or a search engine), expires in 6 months
  • ga_nextpage_params This stores data to be sent to Google on the next page you request, expires when you close your browser
  • GDS_successEvents and GDS_analyticsTokens These help us identify how you use this site so we can make the site better, expires in 4 months

You can opt out of Google Analytics cookies.

YouTube videos

We use YouTube to provide videos on some pages of the site. YouTube sets cookies when you visit one of these pages.

  • _use_hitbox This is a randomly generated number that identifies your browser, it expires when you close your browser
  • VISITOR_INFO1_LIVE Lets Youtube count the views of embedded Youtube videos, expires in 9 months


The de Havilland Aircraft Museum welcomes your comments regarding this Privacy Policy. If you believe that the website has not adhered to this Policy, please contact us at We will use commercially reasonable efforts to promptly determine and remedy the problem.

Policy implementation date: 31st March 2018